Webinar 54: Moving from Client-Centered Care to a Client-Centered System

Open to the Public
Todd Leader


Watch Archived Webinar

We are very excited to be hosting a webinar with author and speaker Todd Leader! 

We are thrilled and honoured to have Todd as a guest presenter!

If you want to get past theory and really improve your skills and effectiveness as a leader, this is a webinar for you. Todd's mission is all about transforming systems to be client-centered. His message  is change-oriented, not knowlege-oriented. Todd has helped make some major changes in mental health and addiction services in the South Shore of Nova Scotia and has supported organizations across the country. 

Todd travels nationally, teaching leaders and organizations to examine the way they provide services. His message is all about systems transformation and improving the client experience. 

You can purchase a copy of Todd's book "It's Not About Us" HERE! 

It’s Not About Us is a guide to improving the client experience with the mental health and addiction system across Canada. It examines the traditional and current pathology-oriented medical model, within which all of our services are built, and looks at how that model actually prevents the transformation we need. This book presents a new way to think about what it means to be client-centered, not only at an individual level, but also at the level of system-design and operation.

Learning Objectives:

  • Participants will understand the difference between client-centered care and client-centered systems in which the care is provided.
  • Participants will understand some of the unique client-centered system changes needed in the field of mental health and addiction.
  • Participants will learn a simple method for testing current system components, and improving their client-centeredness.

Biography – Todd Leader

Todd Leader, an alumnus of Cape Breton University and Memorial University of Newfoundland, is a Registered Psychologist and a Registered Social Worker. He has spent 28 years working as a transformational leader in health services and has also been teaching in the Faculty of Science at Saint Mary’s University for the same 28 years. Todd has twice earned awards for his teaching, including the Overall Excellence in Teaching Award, the highest award presented by the Saint Mary’s University Students’ Association. Health services under his leadership have earned two international best-practice awards, and a leadership award for excellence in women’s health. In 2017, Todd’s contributions to the community were recognized by a formal proclamation in the Nova Scotia Legislature.

Todd has been the President of the Public Health Association of Nova Scotia, a member of the Board of Directors of the Canadian Public Health Association, and Vice President of the Nova Scotia College of Social Workers. He is currently the Past-President of the Association of Psychologists of Nova Scotia, and a member of the Nova Scotia Ministerial Advisory Panel on Innovation in Mental Health and Addictions.

Todd currently works with the Canadian Cancer Society as the Vice President of Support Programs for Atlantic Canada. He also currently works as a consultant, speaker, and facilitator helping to lead client-centered system improvements, using his 2016 book “It’s Not About Us; The Secret to Transforming the Mental Health and Addiction System in Canada”.